Booking

Existing Clients / Returning client

We never book an existing client. Always confirm if the person is an existing or new client before booking. If person is existing please ask them to either: -connect with their th ...

Modify or cancel booking

Client wants to Cancel or Modify their booking: They can do so via the booking confirmation email by clicking on the modify button. Alternatively, they can contact the therapist ...

Diagnostic

In general, we do not offer diagnostic services, only therapy services. For diagnostic requests related to neuro/ADHD (in Montreal ONLY) Chat: the client can be informed that we c ...

Credentials / Qualifications

Q: Credentials of the coaches? A: All the coaches have masters degree in either counselling or psychology, they are in the process of getting all the hours to get licensed as psyc ...

Person is unsure which therapist to select

“All therapists available after selecting your reasons for consultation should be able to meet your needs. If ever you’re not satisfied after your first session with a ...

Reason for consultation not on list

Caller says the reason for consultation is something not on our list, for example insomnia. Follow up with a question relating to how the insomnia is affecting them (work, relation ...

Why does it have to be the same province?

Clients must see a therapist in the same province that they are physically located because this is in accordance with provincial regulations/jurisdictional requirements. There is o ...

Booking on someone else's behalf

If someone wants to complete the booking on someone else’s behalf: PsyMontreal has decided to allow appointments to be booked on someone else's behalf. We just have to ensu ...

Connect with therapist

Client that has never booked with us (new client) requests to speak to a therapist: For new clients - please inform the person that unfortunately we are unable to connect them wi ...

No appointments available

There are no available appointments for a Therapist: VR: we transfer existing client to their therapist Chat: Provide ext for therapist For new clients there are a few optio ...

Slot disappears while booking

If this happens it is probably because the slot has been booked by someone else within the same time the agent and caller were booking. We recommend starting the booking process ov ...

Skipped credit card

While booking it skipped the credit card step: Every booking requires a credit card. If credit card step does not show up please let person know there is a glitch in our system c ...

Having another person join therapy session

Currently couple therapy is now open, but we have very limited space. Transfer to x255 if having any issues booking. A client could discuss with therapist bringing someone to the ...

Booking with Jean Marc or Leanna

Jean-Marc & Leanna will only accept new clients IF they come with a direct referral. By direct referral, I mean a person directly referred them to Jean-Marc of Leanna (ex. ...

Translator / Interpreter

This is handled on a case-by-case basis: If we already offer services in the client’s language, we promote that option (without a translator) – ex, Spanish. You can s ...